Returns Policy

Your satisfaction is guaranteed. If for any reason you are not satisfied with your purchase, you may return it within 28 days of the original order. Any item returned must be in its original condition and original packaging. A full refund will be applied to your original credit card for the price of the item(s) returned meeting the above conditions. If the original purchase was by cheque, a refund cheque will be sent to the mailing address you provide.

Please return the item to:

Be My Bear Limited
Unit, Rhos Industrial Park
Church Road
Rhos On Sea
Conwy
LL28 4YX

 - Along with your proof of purchase and a letter stating the fault with your item. NB as we offer a discount on 10 or more bears any bears which have been bought at a discounted price will be refunded minus the appropriate discount. This only applies if your order is reduced to less than 10 bears.;

ALL RETURNS ARE AT YOUR OWN EXPENSE EXCEPT WHERE YOUR PURCHASE IS DEEMED FAULTY.

Proof of postage will not be accepted as proof of receipt by us. We recommend that you return your purchase to us using Royal Mail Recorded or Special Delivery services. Faulty items returned to us will have the postage refunded in full.